Shipping Policy

Last Updated: September 18, 2026

1. Order Processing

At NOCTIDIAL, we aim to process orders promptly. Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During holidays, promotions, product launches, or periods of high order volume, processing may take longer than usual.

2. Shipping Destinations

NOCTIDIAL ships to selected domestic and international destinations.

Available shipping destinations and shipping options will be shown at checkout based on the delivery address provided by the customer.

Certain locations may be unavailable due to carrier, customs, legal, or other delivery restrictions.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the delivery destination, package size and weight, shipping method, and applicable carrier charges.

If free shipping or promotional shipping offers are available, the applicable terms will be displayed on our website.

4. Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances outside our control.

Estimated delivery times, where available, will be displayed at checkout.

Delivery estimates begin after the order has been processed and dispatched and are not guaranteed delivery dates.

International orders may require additional time due to customs clearance.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

Tracking information may take some time to become active after the order has been handed to the shipping carrier.

6. International Shipping

International customers may be responsible for customs duties, import taxes, VAT, customs clearance fees, and other charges imposed by the destination country.

These charges are determined by the relevant authorities and are outside the control of NOCTIDIAL.

Customers are responsible for ensuring that their order can legally be imported into their country.

7. Customs Delays

International orders may be delayed due to customs inspections, clearance procedures, import restrictions, or other government requirements.

NOCTIDIAL cannot guarantee the time required for customs clearance.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be shipped again.

Please contact us as soon as possible if you need to correct your shipping information.

9. Delayed, Lost, or Missing Orders

If your order is delayed, appears to be lost, or has not arrived within the estimated delivery timeframe, please contact us.

We will review the available tracking information and assist with the shipping carrier where possible.

10. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request photographs of the package, shipping label, packaging, and damaged product to help investigate the issue.

11. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

NOCTIDIAL reserves the right to cancel or refuse an order where delivery is not reasonably possible due to legal, regulatory, carrier, customs, or other restrictions.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

NOCTIDIAL
1 Fitzroy Place, Sauchiehall Street
Glasgow G3 7RH
United Kingdom

Phone: 7828788900
Email: support@noctidial.co.uk